Customers are usually happy to leave a review. They just forget, or they cannot find where to do it. A simple system beats a pushy ask.
Ask at the right moment
Ask right after a good experience: when the job is done, the order arrives or the patient leaves. Waiting a week halves the chance of a reply.
- Ask in person first
- Follow up by SMS within a day
- Keep the message to two sentences
Make it one tap
Use the direct review link from your Business Profile and a QR code at the counter. Every extra step loses reviews.
- Short link in your messages
- QR code on receipts and cards
- A staff member who knows the script
Reply to every review
A reply shows future customers how you treat people. Thank happy customers by name and answer complaints with facts and an offer to fix things.
- Reply within 48 hours
- Never argue in public
- Mention the service in your reply when it fits
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